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WebCT

General FAQs
Instructor FAQs
Student FAQs

To view an answer, click on the frequently asked question that interests you.

General FAQs

> What is WebCT?

The WebCT Learning Management System is an integrated set of web course tools that can be used to supplement a class taught mostly face-to-face or can be used to teach a course entirely at a distance (where students mostly "go to class" online using the Web with few if any visits to campus). WebCT incorporates many optional tools which facilitate learning and communication, including discussion boards, online grade posting, online quizzes, audio and video clip integration, and live chat, as well as providing a space to post a syllabus, course announcements, and assignments.

View a short video overview of WebCT.

> Do I need to use a particular Internet browser?

Yes. Without a supported browser, some functions of WebCT may not work. However, WebCT supports all popular browsers.

For information about supported browsers, please see the Browser Information page.

> How can I report problems with WebCT?

Fill out this form to contact the WebCT administrators.

> I can't remember my/need a new password.

Your WebCT password is the same as your normal CruzMail password. If you need to change your password, go here.

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Instructor FAQs

How do I get a WebCT course site?

Fill out the online request form.

My WebCT site doesn't have all the students it's supposed to have. What can I do about that?

Student enrollment uploads are done as manual batch processes, and occur several times a week during the first week of classes, and then with decreasing frequency until the 5th week of classes. There is always a lag between the time the course is first created and the time student records are uploaded. Please check again in a day or two and if there are still no students, please let us know.

Students who add your course between batch uploads may create their WebCT course account and add your course online themselves by filling out this online form.

What can TAs do in WebCT?

TAs can view and grade online quizzes and assignments, and they can enter and modify grades in the "Manage Students" WebCT gradebook. They cannot upload files to WebCT or modify WebCT pages.

How can I add a TA to the course?

Send an email to help@ucsc.edu stating the course name, the first and last names of the TAs, and their CruzMail addresses. If you cannot include all this information there may be a delay processing your request.

How can I add additional Designers to a course?

Send an email to help@ucsc.edu stating the course name, the first and last name of the designer, and his or her CruzMail address. If you cannot include all this information there may be a delay processing your request.

What's all this I hear about 4 free hours of help?

Our student web developers can scan materials, digitize audio or video, post materials to your course web site, or help you with your course materials or site in other ways. The first four hours of work each quarter is free. Please call (831) 459-5506 to set up an appointment so we can start putting them to work for you as soon as possible.

How do I get some help figuring out how to set up my site?

Our staff is available to help you with one-on-one consultation, phone and email support, and workshops to help you integrate technology into your teaching. There is no limit to this consultative and training service, so please contact us at your convenience.

Where's the copyright release form I'm supposed to sign and send in?

Why do my quotation marks (" and ') turn into funny characters when I upload Word and PowerPoint documents to WebCT?

Student FAQs

Why isn't my course listed on the MyWebCT page?

We don't know. But we DO know that you can self-enroll with the form at this location.

What is my WebCT logon and password?

See this entry on the ITS Help Desk site.

When I try to login to WebCT the login page does not appear.

See this entry on the ITS Help Desk site.

When I try to login to WebCT I get an error saying I entered an incorrect username or password, but I know it's not true because I can log into cruzmail.ucsc.edu successfully.

You may not have an active WebCT account that is enrolled in WebCT Courses for this quarter. Try adding yourself to the course using the self-enroll form

I accidentally removed my course on the MyWebCT page and now I can't add it back!

If you accidentally clicked on Remove course in MyWebCT, then the WebCT System Administrator must add you back in; you cannot do it yourself using the self-enroll form. Submit a trouble report for prompt service.

How do I add a link to WebCT to my my.ucsc.edu page?

What if I'm having a problem with WebCT while I'm enrolled in a University Extension Online course?

Please send email to onlinecoursehelp@ucsc-extension.edu for help with WebCT questions.

What if I'm having a problem with WebCT while I'm concurrently enrolled in a regular UCSC course through University Extension?

If you're enrolled in a regularly-scheduled UCSC course, this is the appropriate place to get help. If you can't find your answer on this web site, submit a trouble report.